CHECK 01 Freeze duplicate attempts Match the Deposit Reference First
Do not send the same amount again while the first transaction is unresolved.
CHECK 02 Capture the provider reference Record amount, currency, time, payee label and the bank or wallet transaction identifier.
CHECK 03 Compare the cashier ledger Look for pending, declined, reversed or credited status under the same time and amount.
CHECK 04 Report the unmatched pair Give support both references and the expected credit, with unrelated financial details masked.
Open the Cashier After Matching the Deposit
Should an unresolved deposit be repeated immediately? No.
What links the two ledgers? Amount, time and provider or casino reference.
Can unrelated statement details be hidden? Yes, unless the secure request explicitly requires them.